Meet Our Skilled Client Service Representatives

Shawna joined our client service team at Valley West in October 2023. She has 22 years experience in horse back riding and has 3 horses of her own. She also has 4 dogs, 3 cats, cows, chickens, geese, donkey and fish. She enjoys spending time on the farm, caring for her animals.

Laura is from Shrewsbury, WV. Her love for animals encouraged her to join the Valley West team in October 2021. She has a cat named Jinx and in her spare time, enjoys reading and traveling.

Jen has been at Elk Valley since 2020. She has 10 years experience in veterinary medicine. She works as a receptionist and also assists the technicians.

Kelsey has been a member of the Valley West team since January 2017 after graduating with a Bachelor of Science in Animal and Nutritional Sciences from West Virginia University. She has a Chihuahua named Gypsy and a cat named Zorro.

Kim joined the Elk Valley team in 2021. She works as a receptionist and has a total of 17 years and counting of experience in customer service in veterinary medicine. She is passionate about her job but loves the clients and pets even more.

Kristen has been on our Customer Service Team since 2009. Kristen has two cats named Ziggy and NuNu, and a Labrador Retriever named Toasted Marshmallow.

Margaret has been greeting pet owners at Elk Valley Veterinary Hospital since 2004. Her favorite part of the job is connecting with clients. She enjoys developing meaningful relationships with both our clients and our patients. Her goal is to make a difference every single day.

Madyson joined the Valley West team in February 2023. Madyson has two cats named Onyx and Triton, and a bearded dragon named Excalibur. In her spare time, she enjoys spending time with her family, niece and nephews.

Shelia has been a member of the Valley West Client Service Team since 2000 and has been greeting pet owners for 24 years. She loves cats and has two of her own, Whiskers and Sammy U. Her interests include spending time with family, reading and gardening.

Traci joined the Elk Valley Customer Service Team in September 2018. She graduated in May 2016 from Central Michigan University with a Bachelor of Biology in Animal Science.