At Valley West Veterinary Hospital we strive to provide the best possible care and service to all our clients and their furry companions.  As part of our commitment to enhancing the quality of care and streamlining our administrative processes, we have implemented a new policy regarding the prepayment of the office visit for new clients.

We understand that your pet's health and well-being are of utmost importance to you, and we want to ensure that we can proved the highest level of care during your visit.  By introducing this policy, we aim to minimize no show appointments, optimize our resources, and ultimately deliver a more efficient and seamless experience for both our clients and our veterinary team.

We understand that this change may be unexpected, and we want to assure you that we have carefully considered the potential impact on our valued clients.  By prepaying for your office visit, you help us better manage our schedule and allocate our resources efficiently.  This ensures that we can devote ample time and attention to every patient, without unnecessary delays or disruptions caused by no-show appointments.

We understand that unforeseen circumstances may arise, and exceptions can be made on a case-by-case basis.  If you encounter an emergency or extenuating circumstance, please contact our clinic, and we will work with you to find a suitable solution.

We appreciate your understanding and cooperation as we implement this new policy.  Our primary goal is to enhance the level of care we provide and ensure that all our clients receive the care and attention they deserve.  We value your continued trust and support, and we look forward to serving you and your furry companions.

Please understand this is simply to urge all clients to take true consideration of other pet owners and possible sick pets that might need urgent appointments.